Before making a purchase, please thoroughly read the terms and conditions stated in our return policy. Once you place an order, it is understood that you comply with the policy.
Return Policy:
We offer a 30-day return policy, which means you have 30 days after delivery to request a return. To be eligible for a return, your item must be returned in the same condition that you received it, unused, with tags, and in its original packaging. Items must include all original accessories and installation instructions.
Return instructions:
Submit your return request through our Order Portal. You will need your order number and zip code.
If you need further assistance you can submit your request by emailing us at info@nofylight.com. If your return is accepted, we’ll send you instructions on how and where to send your package.
*Returns after 30 days from delivery are not accepted.
*Items must be sent within 15 days upon return approval.
*Shipping fees are not refundable. Return shipping fees will be deducted from your final refund amount.
*Returns are subject to an 15% restocking fee to cover inspection and processing costs. This fee helps us offset non-refundable payment processing fee and warehouse fees incurred with each return. You can always contact us for any return questions at info@nofylight.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Shipping delays and issues
Shipping and delivery times may vary depending on your location and the product availability. This process is outside of our control. We do not take responsibility for delays or damages occurring during transit. If this happen, we will do our best to assist, but to ensure timely delivery of your order, please contact the shipping carrier directly using the tracking information provided in the shipping confirmation email.
Exchanges
Thelarge items and customized products are not eligible for cancellation or returnBefore making a purchase, please thoroughly read the terms and conditions stated in our return policy. Once you place an order, it is understood that you comply with the policy.
Return Policy:
We offer a 30-day return policy, which means you have 30 days after delivery to request a return. To be eligible for a return, your item must be returned in the same condition that you received it, unused, with tags, and in its original packaging. Items must include all original accessories and installation instructions.
Return instructions:
Submit your return request through our Order Portal. You will need your order number and zip code.
If you need further assistance you can submit your request by emailing us at info@nofylight.com. If your return is accepted, we’ll send you instructions on how and where to send your package.
Returns after 30 days from delivery are not accepted.
Items must be sent within 15 days upon return approval.
Shipping fees are not refundable. Return shipping fees will be deducted from your final refund amount.
Returns are subject to an 15% restocking fee to cover inspection and processing costs. This fee helps us offset non-refundable payment processing fee and warehouse fees incurred with each return. You can always contact us for any return questions at info@nofylight.com.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Shipping delays and issues
Shipping and delivery times may vary depending on your location and the product availability. This process is outside of our control. We do not take responsibility for delays or damages occurring during transit. If this happen, we will do our best to assist, but to ensure timely delivery of your order, please contact the shipping carrier directly using the tracking information provided in the shipping confirmation email.
Exchanges
Thelarge items and customized products are not eligible for cancellation or retus due to special handling .
